Averipay
Averipay provides payment services to merchants. When you pay a merchant by card or another payment method, the payment is processed through the Averipay platform. This page explains your rights as a payment service user and payer, and where to turn if something goes wrong.
1. General provisions
1.1. Avrepey OOD, UIC 208357967, operating under the Averipay brand (the "Company"), provides payment services under the Payment Services and Payment Systems Act (PSPSA), which implements Directive (EU) 2015/2366 (PSD2). Licence status: —; register entry number: —.
1.2. The Company’s customers are merchants. Payers who pay a merchant at checkout do not enter into a service agreement with the Company, but they use the payment service and are protected by the rules described below.
1.3. The rules below apply together with the consumer protection legislation of the Republic of Bulgaria and the European Union. Nothing on this page limits the rights that the law gives you.
1.4. The merchant you buy from is responsible for the goods or services, delivery, the price and its own refund and returns policy. Questions about the purchase itself should be addressed to the merchant first.
2. Information before you pay
2.1. Before you confirm a payment, the checkout page shows the merchant’s name, the amount and the currency of the payment.
2.2. The Company does not charge payers a fee for paying through the platform. The merchant bears the fees for the service. If a card issuer, bank or the payment method you use applies its own charges or a currency conversion rate, these are set by that provider, and you should check them with your bank.
2.3. Where a payment is made in a currency other than the currency of your card or account, the conversion is performed by your bank or card issuer under its own terms.
2.4. The Company’s fees and limits for merchants are published on the Fees and limits page. The general rules for providing the services are set out in the General Terms.
2.5. Card data is entered on a secure payment page. The Company does not store the card security code (CVV/CVC) after authorisation and processes card data in line with the PCI DSS requirements.
4. Unauthorised or incorrectly executed transactions
4.1. If you notice a transaction you did not authorise, or a transaction that was executed incorrectly (for example, charged twice or for a wrong amount), notify your payment service provider, that is, the bank or institution that issued your card or holds your account, without undue delay after you become aware of it and no later than 13 months after the debit date.
4.2. Under the PSPSA, the payer’s provider is responsible for refunding an unauthorised transaction. As a rule, it refunds the amount immediately, and no later than the end of the next business day after it learns of the transaction, unless it has reasonable grounds to suspect fraud and informs the competent authority.
4.3. The payer’s liability for losses from unauthorised transactions is limited by law. The limit does not apply where the payer acted fraudulently or intentionally or through gross negligence failed to meet the obligations to keep the payment instrument and its personalised security features safe, or failed to notify of loss, theft or misuse without delay.
4.4. When the exact amount of an authorised transaction was not known at the time of consent and the amount exceeds what could reasonably have been expected, you may in the cases and within the time limits set by the law (generally eight weeks from the debit date) ask your provider to refund it.
4.5. Where a transaction was processed through the Averipay platform, the Company cooperates with your provider and the merchant, provides the information it holds about the transaction and takes the actions that fall within its responsibility under the PSPSA, the rules of the card schemes and the agreement with the merchant.
4.6. Disputes about contested card transactions may be handled under the chargeback rules of the relevant card scheme. The procedure is started through the card issuer.
5. Refunds for purchases
5.1. A refund for goods or services is decided by the merchant under its terms and the consumer protection legislation, including any right to withdraw from a distance contract.
5.2. When the merchant approves a refund, it is returned to the payment method used for the original payment. The time it takes for the money to appear depends on the merchant, the Company and your bank or card issuer.
5.3. If the merchant does not respond or you disagree with its decision, you may use the dispute options described in sections 4 and 6.
6. European Commission leaflet on your rights
6.1. The European Commission has published a leaflet that explains in plain language the rights of payment service users in the European Union. Payment service providers must make it available to their customers.
6.2. You can read it here: Your rights in EU payments.
6.3. Other documents for customers are collected on the Documents page.
7. Complaints and out-of-court dispute resolution
7.1. You may submit a complaint about the Company’s services directly to the Company free of charge. How to submit a complaint, what to include, the time limits and the form of the reply are set out in the Complaints and Enquiries procedure.
7.2. If you are not satisfied with the reply or do not receive it in time, you may refer the dispute to the Conciliation Commission for Payment Disputes at the Commission for Consumer Protection (KZP), which resolves disputes between payment service users and providers out of court. Official website: www.kzp.bg
7.3. You may also notify the Bulgarian National Bank (BNB), which supervises payment service providers, of a suspected breach of the PSPSA. Official website: www.bnb.bg
7.4. Using these options does not deprive you of the right to apply to the court.
8. Personal data
8.1. The Company processes the personal data of payers only to the extent necessary to execute payments, to prevent fraud, to comply with legal obligations and to handle complaints.
8.2. Information on the purposes, legal grounds, retention periods and your rights under the GDPR, including the right to complain to the Commission for Personal Data Protection (www.cpdp.bg), is set out in the Privacy Policy.
9. Protection of funds
9.1. Funds that the Company receives for the execution of payment transactions are safeguarded in line with the PSPSA. How this is done is described on the Protection of Funds and Data page. Information on the Company’s licence is available on the Licensing page.
10. Contact details
- Legal name:
- Avrepey OOD
- Trading name:
- Averipay
- UIC:
- 208357967
- Email:
- payments@averipay.com
- Phone:
- —
- Postal address:
- —
- Working hours:
- —
Last updated: November 10, 2026
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