Documents and information to help you understand the terms of our payment services, their cost and customer rights.
We recommend reading the relevant materials before you apply for onboarding and before you sign a contract.
Services and terms
General Terms
The main rules for providing payment services to merchants, the rights and obligations of the parties, and how terms are changed and obligations performed.
Fees and limits
Information on payment service fees, payment transaction limits, currency operations and how fees are charged.
Customer rights
Consumer protection
Information on the main rights of payment service users, disputing payment transactions and ways to protect your interests.
Complaints and enquiries
How to submit enquiries and how we handle them, response times and ways to contact the Company.
Out-of-court dispute resolution
Information on the mechanisms available for settling disputes relating to payment services and the competent authorities in the Republic of Bulgaria.
Your rights in EU payments
European Commission leaflet on your rights when making payments in the EU.
Legal information
Company information
Information about Averipay, its activity and its registration status.
Website Terms of Use
Rules for using the website, online services, and electronic forms.
Privacy Policy
Information on how personal data is processed, what it is used for and users’ rights.
Cookie Policy
Information on the cookie technologies used and how to manage your privacy settings.
Need help?
If you have questions about the documents or the terms of the services, get in touch. We will help you find the information you need and explain how to obtain it.