Averipay
Date of last update: November 10, 2026
1. General provisions
1.1. These Website Terms of Use (the "Terms") set out the rules for access to and use of the website averipay.com (the "Website"), which is owned by Avrepey OOD, EIK 208357967, operating under the trade mark Averipay (the "Company", "we").
1.2. The Company is registered under the law of the Republic of Bulgaria. Registered office: 41 Hristofor Kolumb St., floor 2, office 226, Iskar district, 1592 Sofia, Bulgaria.
1.3. The Website is intended to provide information about the Company, the payment services of Averipay for merchants, the fees and limits and the ways of contacting Averipay.
1.4. These Terms apply to all visitors to the Website, including prospective customers, existing customers and other users.
1.5. By using the Website, the user must comply with applicable law and with these Terms, to the extent that they lawfully regulate the relevant actions.
1.6. If the user does not agree with these Terms, they may stop using the Website. This does not limit the rights granted to the user by mandatory provisions of law.
1.7. Relations arising from the provision of payment services are governed by the relevant payment services agreement, the General Terms and applicable law.
2. Information about the Company
2.1. The Website is operated by Avrepey OOD, registered in the Republic of Bulgaria.
- Trade name:
- Averipay
- Full legal name:
- Avrepey OOD
- Legal form:
- Limited liability company (OOD)
- Unified identification code (EIK):
- 208357967
- Registered office:
- 41 Hristofor Kolumb St., floor 2, office 226, Iskar district, 1592 Sofia, Bulgaria
- Email:
- payments@averipay.com
- Phone:
- —
2.2. Information on the Company's registration status and activities is available on the "Company details" page.
2.3. Licence and registration details of the Company as a payment institution will be published once they are available.
3. Purpose of the Website
3.1. The Website allows users to learn about the Company's activities and about the payment services that Averipay offers to merchants and business customers, and to start registration and sign in to the personal cabinet.
3.2. Depending on the functionality available, users may:
- Read about the payment services: acceptance of card and online payments, payouts and settlement.
- Review the main terms of use of the services.
- View indicative information on fees and limits on the "Rates" page.
- Start merchant registration and sign in to the personal cabinet through the login page.
- Obtain information on how registrations are reviewed and on the checks carried out when onboarding customers.
- Read the Company's legal documents.
- Send questions and enquiries.
- Use other available features of the Website.
3.3. The availability of individual features may depend on the technical capabilities of the Website, user identification requirements and other applicable conditions.
3.4. The Company may change the functionality of the Website, subject to applicable law and existing contractual obligations.
4. Information about payment services
4.1. The information on payment services published on the Website is intended to inform users about the available options for accepting payments and related services.
4.2. Service descriptions may include supported payment methods, fees, limits, settlement and payout periods and other conditions.
4.3. The terms of use of a specific service are determined by the payment services agreement concluded with the customer and its annexes.
4.4. The publication of information about a service does not mean that a registration is guaranteed to be approved or that the Company is obliged to provide the service on the terms requested.
4.5. The Company reviews registrations in accordance with its established procedures, the requirements for customer identification and verification (KYC), the legal requirements on measures against money laundering and on fraud prevention, and applicable law.
4.6. Payment services are provided in accordance with the Bulgarian Payment Services and Payment Systems Act and applicable European Union law, including Directive (EU) 2015/2366 (PSD2). Information on the Company's registration status will be published once it is available.
4.7. If the service description on the Website differs from a duly concluded payment services agreement, the terms of the agreement apply, taking into account mandatory provisions of law.
5. Indicative information on fees and limits
5.1. Information on fees, limits and settlement and payout periods may be published on the Website, including on the "Rates" page.
5.2. This information is for information purposes and is indicative; it does not constitute an individual offer from the Company.
5.3. The indicative information may include:
- Fees for accepting payments.
- Fees for paying out funds.
- Limits per transaction and turnover limits per period.
- Settlement and payout periods.
- Other fees and deductions related to the services.
5.4. If illustrative examples are used on the Website, they must be clearly marked as an example and not as an individual offer from the Company.
5.5. The published information does not confirm that a registration has been approved or that an agreement will be concluded.
5.6. The binding terms, including the applicable fees and limits, are set out in the payment services agreement after the registration has been reviewed, customer verification (KYC) has been completed and the risk has been assessed, and may differ from the indicative information on the Website.
5.7. The Company may update the published information on fees and limits; the current version is available on the "Rates" page.
5.8. Users are advised to read the terms of the payment services agreement before making a decision.
6. Registration and access to the personal cabinet
6.1. Where the relevant feature is available, the user may start merchant registration through the Website and sign in to the personal cabinet through the login page.
6.2. When registering, the user must provide accurate and up-to-date information.
6.3. The Company may request additional information and documents needed to review the registration, to identify the customer, its representatives and beneficial owners, and to carry out the checks required by anti-money-laundering legislation.
6.4. Submitting a registration does not mean that a payment services agreement is concluded automatically.
6.5. The Company's receipt of a registration does not guarantee that services will be provided.
6.6. The decision to onboard a customer is made after the necessary checks have been carried out, including risk assessment and fraud-prevention measures, and the information provided has been assessed.
6.7. Where an agreement is concluded at a distance, the legal requirements governing that method of concluding agreements and the provision of financial services apply.
6.8. The conditions for using electronic signatures, means of identification and confirmation of the user's actions are determined by applicable law and the relevant contractual documentation.
6.9. The user must keep the credentials for the personal cabinet secret and notify the Company immediately if unauthorised use is suspected.
7. User obligations
7.1. The user undertakes to use the Website lawfully and not to infringe the rights of the Company or of third parties.
7.2. When using the Website, it is prohibited to:
- Provide knowingly false information in forms and applications.
- Use another person's personal data without a lawful basis.
- Attempt unauthorised access to the Website's systems.
- Distribute malicious software.
- Disrupt the operation of the Website or any of its features.
- Use the Website for fraudulent or other unlawful purposes.
- Collect data automatically in breach of the law or of the rights of the Company or of third parties.
7.3. The user is responsible for the lawfulness of the information they provide and of the actions they take, within the limits established by law.
7.4. If the user discovers a technical error or suspicious activity, they may report it to the Company through the contact channels available.
8. Availability and operation of the Website
8.1. The Company takes reasonable measures to ensure the availability, security and proper operation of the Website.
8.2. However, access to individual features may be restricted temporarily because of maintenance, updates, connection failures or circumstances beyond the Company's control.
8.3. The Company may carry out the technical work needed to maintain and improve the operation of the Website.
8.4. Information about planned restrictions may be published on the Website where this is practicable.
8.5. The Company does not exclude or limit its liability where such exclusion or limitation is prohibited by applicable law.
8.6. This section does not release the Company from its obligations under concluded agreements or from mandatory requirements of law.
9. Rights in the Website materials
9.1. The texts, graphic elements, images, design, software components and other materials of the Website may be protected by intellectual property law.
9.2. The rights in these materials belong to the Company or to other right holders on the grounds provided by law.
9.3. The user may view the Website materials and use them for personal information about the Company's services.
9.4. Copying, distributing, modifying or commercially using protected materials is permitted with the right holder's permission or on another lawful basis.
9.5. These Terms do not limit the users' rights to use materials in cases expressly permitted by law.
9.6. The name and visual elements of the Averipay brand are used in compliance with applicable intellectual property rights.
10. Links to third-party resources
10.1. The Website may contain links to external internet resources, including websites of public authorities, service providers and other sources of information.
10.2. Following external links is at the user's own initiative.
10.3. Third-party websites may have their own terms of use and privacy policies.
10.4. The Company does not control the content or technical operation of independent third-party resources, except where otherwise follows from the nature of its involvement or from applicable law.
10.5. Placing a link does not necessarily mean that the Company endorses all the materials or services of the resource concerned.
11. Personal data
11.1. When the Website is used, the Company may process users' personal data for the purposes of customer registration and identification, providing services, preventing fraud, handling enquiries, ensuring security and meeting legal obligations.
11.2. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable law of the Republic of Bulgaria.
11.3. Information on the categories of data processed, the purposes, the legal bases, the retention periods and users' rights is set out in the Privacy Policy.
11.4. Use of the Website does not mean that the user automatically consents to the processing of personal data for all possible purposes.
11.5. Where consent is required for a particular processing activity, the Company requests it separately.
Related document: Privacy Policy.
13. Information security
13.1. The Company applies appropriate technical and organisational measures to ensure the security of the Website and of the information processed.
13.2. These measures are aimed at preventing unauthorised access and unlawful alteration, destruction and disclosure of data.
13.3. Users are advised to follow basic digital security rules, including protecting their devices and the credentials they use to access personal services.
13.4. The Company does not ask for passwords to banking apps, one-time confirmation codes or other secret data through unofficial channels.
13.5. If the user receives suspicious messages purporting to come from Averipay, they may contact the Company to verify their authenticity.
14. Limitation of liability
14.1. The Company strives to keep the information published on the Website accurate and up to date.
14.2. However, informational materials may be updated because of changes in products, legislation or other circumstances.
14.3. Users are advised to check the essential terms of the services, including fees and limits, in the current payment services agreement and on the "Rates" page.
14.4. The Company does not guarantee approval of a registration or the conclusion of an agreement on the basis of viewing information on the services, fees and limits on the Website or completing a preliminary form.
14.5. The Company's liability for breaches connected with the use of the Website is determined by applicable law.
14.6. Nothing in these Terms excludes the Company's liability for intentional breaches, gross negligence or other circumstances in respect of which the limitation of liability is prohibited by law.
14.7. These Terms do not limit the mandatory rights of consumers or the rights of customers under concluded payment services agreements.
15. Enquiries and complaints
15.1. The user may contact the Company with questions, comments or complaints relating to the use of the Website and the services provided.
15.2. Enquiries may be sent to the following contacts:
- Email:
- payments@averipay.com
- Phone:
- —
- Postal address:
- —
15.3. Complaints and enquiries are handled in accordance with applicable law and the Company's established procedure.
15.4. Detailed information on how to submit enquiries, the time limits for handling them and the means of protecting rights available is published on a separate page.
Related document: Complaints and enquiries.
15.5. The user may also apply to the competent public authorities and use the mechanisms provided by law to protect their rights.
16. Changes to the Website Terms of Use
16.1. The Company may update these Terms because of changes in legislation, in the functionality of the Website, in the technologies used and in the way information is provided.
16.2. The current version of the Terms is published on the official Website.
16.3. The date of the last update is shown at the beginning of the document.
16.4. Changes to these Terms do not in themselves change payment services agreements already concluded.
16.5. If a change to how a particular feature is used requires the user's separate consent or the completion of other legal procedures, the Company complies with the relevant legal requirements.
17. Governing law
17.1. These Terms are governed by the law of the Republic of Bulgaria, taking into account the mandatory rules of European Union law and other rules that apply to the specific relationship.
17.2. Disputes relating to the use of the Website are resolved in accordance with applicable law.
17.3. Users retain the rights provided by law to apply to the competent public authorities, to use out-of-court dispute resolution mechanisms and to seek judicial protection.
17.4. These Terms do not limit the rights granted to consumers by mandatory provisions of law.
18. Final provisions
18.1. These Terms govern the use of the Website and do not replace the General Terms or individual payment services agreements.
18.2. If any provision of these Terms is held to be invalid, the remaining provisions continue to apply to the extent permitted by law.
18.3. The official version of the Terms for the Company's activities in the Republic of Bulgaria is drawn up in Bulgarian.
18.4. Translations into other languages may be provided for the convenience of users and do not limit their rights under the law.
18.5. The current version of the document is available on the official website of Averipay.
19. Contact details
You can contact the Company on matters relating to the use of the Website and the information published.
- Full legal name:
- Avrepey OOD
- Trade name:
- Averipay
- EIK:
- 208357967
- Registered office:
- 41 Hristofor Kolumb St., floor 2, office 226, Iskar district, 1592 Sofia, Bulgaria
- Email:
- payments@averipay.com
- Phone:
- —
- Official website:
- averipay.com
Averipay
© 2026 Averipay. All rights reserved.