Questions and answers
Have questions? Here are the answers
We have gathered answers to the main questions about registration, identity verification, payments, fees and security.
Who can register with Averipay?
Averipay offers registration for individuals and companies. When registering, select the relevant customer type and fill in the required details. Access to the services depends on meeting the applicable requirements and on the outcome of the verification.How do I register?
Click “Sign Up”, select your customer type and complete the registration form. After your contact details are confirmed, you may be asked to provide additional information and documents for verification.What documents are required for verification?
Individuals may need to provide an identity document and additional details. Companies need registration documents and information about their representatives and beneficial owners. The exact list depends on the customer type and the verification requirements.How long does verification take?
The duration of verification depends on how complete the information you provide is and on whether further clarification is needed. You will be notified of the result and the next steps through the communication channels provided by the company.What should I do if I do not pass verification?
If additional data or documents are required, follow the instructions in the notification you receive. If you are refused service, contact the support team to clarify the possible next steps.Which payment operations are available?
The available operations depend on the customer type, the services activated and the applicable terms of service. You can find information on specific payment options in the description of the services or obtain it from the support team.What fees and limits apply?
Fees and limits depend on the specific payment service and the terms of service. Before carrying out an operation, review the applicable rates and restrictions in the “Fees and limits” section.What should I do if a payment fails?
Check the payment details, the available funds and the applicable limits. If the reason is unclear or the problem recurs, contact the support team and provide the information available about the operation. Do not share passwords or confirmation codes.How do I protect my account from fraud?
Use a strong password, do not share confirmation codes and check the website address before entering any details. Do not open suspicious links. If you notice unusual activity, notify the company immediately.How can I contact Averipay?
Visit the “Contacts” section or fill in the enquiry form on the website. Select a topic and describe your situation. If you suspect fraud, select the relevant enquiry topic.